St. Aubyn Estates in Cornwall manages one of the UK's most complex heritage visitor experiences. Multiple teams, layered history, operations that span hospitality, conservation, events, and retail. The kind of organisation where institutional knowledge lives in long-tenured staff, and walks out the door when they leave.
We embedded in early 2025. The first phase: building the Company Brain. Processes documented. Histories captured. Decision logic made searchable. Then the first workflow: a visitor-facing intelligent system that went live and immediately handled half of all visitor enquiries.
Now we're building the full operating system. Monthly workshops with the senior team. New intelligent systems going live, one after another. Twelve months of building together so the change actually sticks.